Employer: Sellercloud
Sellercloud is a USA-based software company dedicated to helping online retailers meet the challenges of multichannel selling through synchronization, simplification, and automation. We are a Software-as-a-Service (SaaS) company and a leading eCommerce management system
What are the job responsibilities:
- Provide client service by answering questions about products offered by Sellercloud
- Help new customers unleash our product’s potential in the shortest way possible
- Help the customers define their needs and manage their timeline toward seeing value
- Respond to customers emails, chats, and calls regarding implementation
- Work with sales, product, and support teams to ensure that each piece of the journey meets customer expectations
- Test and troubleshooting final system setups
- Build and maintain strong relationships with customers
- Recommend improvements to all procedures and ensuring optimal level of client satisfaction at all time
Client Onboarding Project Coordinator – Sellercloud (workable.com)
What we expect from you:
- Professional communication skills and fluent English C1-C2 (written and verbal)
- Strong interpersonal skills and a passion for providing exceptional service
- Ability to working as a team, as well as independently
- A passion for software, figuring things out and helping others
- Knowledge of MS Office suite
- Available to work a 16:00 – 00:00/ Monday-Friday
- Experience in providing support to clients in a software environment is a big plus
- Knowledge of e-commerce and a technical background are a big plus
Benefits:
- 25 days of paid leave
- Mentoring, training, and career development opportunities
- Be part of a close-knit, friendly, and supportive team
- Hybrid model of work
- Parental bonus + Referral bonus
- Participation in training sessions (internal & external)
- Annual medical checks + Additional health care lux package
- Transportation benefit
- Gym Membership or Multisport card + Gift cards
- Food vouchers
- Prime office location
- Refreshing drinks + snacks at the office