Employer: Sellercloud
Sellercloud is a USA-based software company that provides inventory and order management solutions for internet retailers, combining a set of technologies around Innovation, Intelligence, and Integration.
What our role looks like:
- Provide timely support to clients regarding technical issues through written communication or phone
- Provide updates to clients regarding progress and completion of issues
- Research and troubleshoot technical support issues for clients, and open tickets for developers when necessary
- Act as a liaison between clients and developers to resolve issues
- Work with colleagues to troubleshoot when necessary and proactively share relevant information that may impact SellerCloud clients
https://sellercloud.com/company/careers/
What you will bring:
- Strong professional communication skills with fluency in written and spoken English
- Enthusiasm, motivation, and desire to quickly learn about our products
- Willingness to take responsibility and accountability for issues
- Commitment to ensuring customer success
- Analytical and problem-solving skills
- Strong organizational and time management skills
- Basic knowledge of MS Office Suite
- Availability to work a 16:00 – 00:00/ Monday-Friday
- Past experience in cus
Benefits:
- 25 days of paid leave
- Mentoring, training, and career development opportunities
- Be part of a close-knit, friendly, and supportive team
- Hybrid model of work
- Parental bonus + Referral bonus
- Participation in training sessions (internal & external)
- Annual medical checks + Additional health care lux package
- Transportation benefit
- Gym Membership or Multisport card + Gift cards
- Food vouchers
- Prime office location
- Refreshing drinks + snacks at the office